…cfactor in action.

Zions Bancorporation

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The Business Need

Zions Bancorporation (“Zions”) was looking to improve on labor resourcing, while relying less on paper to conduct day to day employee payroll and human resources information changes. With numerous divisions in many states, processing any additions or changes to this information relied on the flow of paper amongst numerous people and offices.
Zions required a self-service solution that interfaced seamlessly with their self-hosted HRMS – ADP Enterprise. Zions chose cfactor for its flexibility in integrating with not only their premise-based ADP Enterprise system, but with other existing systems as well.
Zions’ primary business needs to address in the initial implementation included:
  • Reducing the amount of data entry required to process payroll and HR transactions
  • Providing employees with the ability to manage and update their own payroll & HR information, including viewing pay stubs online
  • Cutting down on the amount of paper that is used in an effort to ‘go green’

The Solution

Through cfactor’s Software as a Service (SaaS) deployment model, Zions chose to roll out self-service in phases: The first phase delivered core payroll/HR self-service for employees, while the second phase drove manager self-service capabilities across Zions’ multiple business units. The solution provided an integrated company wide system that was still able to incorporate the unique needs of each unit.
Subsequent project phases have primarily focused on Zions leveraging cfactor to provide a more engaging, efficient, and comprehensive onboarding experience for new employees. Once new employee data is sent to cfactor through an interface from Zions’ applicant tracking system (Taleo), an employee ID number is automatically generated and a series of automated workflows are triggered to the appropriate stakeholders in the organization. These workflows facilitate key tasks such as materials/equipment provisioning and collection of key employee information such as addresses, and federal & state tax withholding amounts. An additional example of Zions leveraging the benefits of cfactor’s workflow automation capabilities is in the I-9 verification process. The entire process has been automated, including collecting I-9 information from newly hired employees (and verification from the manager that they have seen a valid form of proof of eligibility). Upon completion, the information is automatically sent through to the Department of Homeland Security’s E-Verify system through a two-way interface.

The bottom line

Zions was able to immediately begin realizing cfactor’s benefits and forecast significant long-term returns:
  • Significant labor cost savings through the elimination of 4 data entry positions
  • A reduction in the number of manually-keyed transactions by upwards of 25% per month through the rollout of ESS alone
  • Dynamic, personalized branding for Zions’ multiple business units
  • Online employee access to pay stubs saving Zions up to $40,000 annually in printing and distribution costs
  • Automation of key components of the hiring and onboarding process, reducing new employee setup times allowing them to become productive in a shorter time frame
  • More seamless onboarding of corporate acquisitions through standardization of business processes and communications throughout the enterprise. Through role-based workflow, cfactor provides Zions with the ability to automate not only the collection of key new employee data, but also acknowledgement of company, division, and regulatory policies.
cfactor allows Zions to save significant time and money, while allowing the company to become more environmentally conscious by reducing the amount of paper used in the organization. Zions’ implementation of cfactor Employee & Manager Self-Service provided in excess of 100% return on investment in less than 1 year.