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Our major appliance sales increased by 12% last month in the North West… I wonder if we can do the same throughout our other divisions this month. It all started when Jerry, one of our senior sales associates in Washington, began connecting and sharing his experiences through the online floor managers community. Prior to cfactor, our best means of communicating with the field staff was to mail out memos and hope they were tacked up in the staff room.
As it turns out, Jerry uncovered some key selling information regarding the long-term cost benefits of energy-saving appliances that has proven to be particularly effective in this turbulent economy. By sharing his knowledge, he’s given other sales associates a competitive edge. Our integrated sales metrics show an unexpected gain on where we thought we’d be right now! In the process, our workforce has become even more engaged in the community by networking with knowledge experts, completing work processes, and sharing their own ideas.
Enterprise Social Networking
Social Networking in the enterprise is about much more than making polite introductions and striking up conversations. cfactor’s secure role-based platform connects teams, uncovers new opportunities and empowers collaboration, innovation, and work processes across your enterprise. Gone are the standalone intranets, disparate systems, lonely friend sites and one-way conversations. cfactor fuels two-way learning, participation and integrated access to people, information, and systems – top to bottom, department to subsidiary, coast to coast, Monday to Sunday. After all, you don’t need 150 friends, you need 150% efficiency.
Fuel corporate performance.
Good ideas can be inspired from many places. By connecting your teams and giving them an opportunity to share their knowledge and nurture ideas, the result is not just bigger and better ideas, it is super charged performance. cfactor provides a vehicle for employees to interact using the social web capabilities that they have come to expect, allowing you to leverage otherwise untapped insights. cfactor illuminates critical issues you need to address today and delivers raw business intelligence in a revolutionary way, allowing companies to be more agile and responsive than ever before. Improve your service delivery, product innovation and evolving corporate strategies all the way to the bank.
Reduce your costs.
Think you’ve already done everything possible to cut costs? cfactor provides new ways to reduce the substantial costs related to attrition, training and communication. For example, rather than spending thousands of dollars to hire a new employee for the associate position that seems to turn-over quarterly, why not extend the time that position is filled? Enable them to connect with mentors and knowledge experts starting even before they walk in the door to provide meaningful learning experiences and a dynamic environment where their voice can be heard. Retaining employees for just a few months longer can result in considerably reduced recruitment costs. Engage your workforce, drive their career development, and do something strategic with the money you won’t be spending.
One place. Your place.
Enterprise Social Networking is just one of the solutions that cfactor has to offer. cfactor brings together your brand and culture, integrates the enterprise systems you already have and fills in the gaps where you need them to work better, while leveraging enterprise social media to enhance the way you interact with everything and everyone. To help you stay on strategy, cfactor also measures the success of your workforce initiatives and works with you to continually evolve them to produce bottom-line results.
Check out the Starbucks video and/or case study