HR Service Delivery

 
Download the HR Service Delivery Feature Sheet
cfactor’s unique HR Service Delivery model leverages the latest in social media and real-time consultation tools to change the game with respect to how HR provides service and support to the organization. The ability to embed experts by role and availability right into automated work process drives efficiency and better decisions. Knowledge shared during real-time consultations can be published and retained for future decision support in a centralized portal environment.
The unique ability of cfactor to put the right experts at a user’s fingertips when they are needed most, introduces a new, more efficient model for HR support.
cfactor’s HR Service Delivery facilitates a dynamic, evolving knowledge base in your organization.
Components include:
  1. Enterprise Portal with Specialized Work Hubs
  2. Ask HR Real-Time Decision Support
  3. Real-Time Consultation Tools (one-to-one, team and role-based)
  4. Social Support Communities
  5. Program Communications
  6. Comprehensive Employee Self-Service and Manager Self-Service
  7. Service Analytics to monitor the number, type, length, content, status and location of employee inquiries in real-time. Track most active contributors, most viewed materials, highest rated resources.