Next Generation Work Processes
cfactor delivers a next generation approach to automating a wide range of work / HR processes. Social media and real-time technologies are infused directly into work transactions in order to drive productivity and end-user satisfaction.
All too often the move to automate work process is not driven from the perspective of the end-user and how they conduct their daily work. This often leads to highly complex user interfaces, multiple systems for different steps in the process, and manual work-arounds. Support for the user completing the process is typically limited and performed outside of the system. The user is left on their own to locate someone that might have knowledge on the specific topic.
cfactor’s solutions are:
- End-to-End – No more broken processes (i.e. need to go to multiple systems and/or complete sections manually).
- Highly Configurable – Role-based business processes uniquely configured to the business – not the technology.
- Expert & Knowledge-Infused – Experts and knowledge centers attached to the process (real-time collaboration, profiles, social media resources).
- Just-In-Time – Relevant resources/info available at the point in time the user needs it.
- Continuous Process Improvement – User rating and comments on the process & resources.